Shopping for someone else but not sure what to give them?
Give them the gift of choice with a LACE by Jenny Wu gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
Is my item in stock?
When you select your desired size and material, be sure to refresh the page for the quantity to update. It will not update automatically. If the item is not in stock, it will take 3-4 weeks for production.
How do I determine my ring size?
To determine your ring size, you can visit a local jewelry store and be professionally measured. We use standard US ring sizes. You can also order our ring sizer here. Please note that due to the production process, we can only guarantee that our steel rings are within half size of your order. Most people experience up to half size of swelling due to weather changes.
Can you tell me more about the different material finishes?
Please review our Production/Material Guide here for more information.
How do I care for my pieces?
Please review our care guide here for material specific recommendations.
What is the return policy?
All of our products are custom fabricated to order. Unfortunately we cannot accept returns. However, if you need to exchange an item for a different size, please email us here.
US Domestic Shipping
On all items in stock, we typically ship out within 1-2 business days. We offer free USPS First Class Mail with tracking for purchases over $100.
International Shipping - EU and UK
All of our EU and UK orders are made to order in the EU. Please allow for 4 weeks lead time. Items will ship out of our manufacturer in the UK. No additional customs tax will be added. Economy shipping starts at 10 Euros.
When will I receive my item(s)?
We typically carry a small inventory of our most popular items to avoid excess waste. Check the quantity remaining on the product page to see if your desired item is in stock. For items not in stock, please allow 3-4 weeks for production. You can also reach out to our team here to check on inventory.
International Shipping - All Other Regions
All orders outside of the US, EU, and the UK are shipped from our Los Angeles Office. Standard customs tax WILL be collected by the local customs office prior to releasing the package. Check with your local customs office for official rates.