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Frequently Asked Questions

FAQS

How much is shipping?

Regular domestic shipping ranges from $5-$12, we offer free shipping on orders over $100.  

International shipping varies from country to country. Shipping estimates are available throughout the checkout process.

 

How long will my order take to deliver?

Regular domestic shipping usually take 3-5 business days.

International orders typically take 5-10 business days.

-DHL Worldwide Express: 1-6 bus. days.  

-UPS Worldwide Saver: 1-3 bus. days.      

-UPS Worldwide Expedited: 3-4 bus. days

*International orders may take longer to arrive depending on time required to clear customs.

 

How long will my order take to ship?

In-stock items are shipped out within 2-3 business days.

Out of stock items will take about 3-4 weeks to produce and are shipped out as soon as they are ready.

 

What does “Quantity Remaining: 2” mean?

We carry a small inventory on some of our pieces. The Quantity Remaining tab shows how many pieces are readily available.

If the quantity is not updating try selecting your size and material and refresh the page.

If there are 0 left you can still order and we will start production as soon as possible.

Production time is about 3-4 weeks and items are shipped out as soon as they're ready.

 

How do I determine my ring size?

To determine your ring size you can visit a local jewelry store and be professionally measured, you can also order our ring sizing tool here.

 

Do your cuffs come in different sizes?

Our bracelets and cuffs are only available in one size. Cuffs in our steel material hold their shape and are not adjustable, cuffs in silver and rose gold plated are slightly more adjustable.

To put on the cuff start by placing the cuff's opening through the side (narrowest) part of your wrist and slide the cuff, adjust accordingly.

Please contact us via email at info@oylerwu.com if you need size accommodations.

 

Do your necklaces and pendants come in different lengths or sizes?

Pendant chain lengths are as follow:

Nocturne 22” | Andante 17.75” | Adagio 16.5” | Machina L 24"

Custom chain lengths for pendants are available upon request.

Nylon necklaces are only available in one size email us if you need size accommodations.

 

Does LACE offer ring resizing?

All sales are final however if you bought a silver or premium material ring we are able to resize.

Check out our After Sale Services here for more information.

 

Is in-store pick up available?

Our LACE Showroom is located in Silver Lake 2552 Hyperion Ave. Los Angeles, CA 90027.

It is open by appointment only, contact us at info@oylerwu.com to set up a date and time.

 

Does LACE offer financing services for wedding and engagement rings?

At this time LACE does not offer monthly payment financing for our items.

Our Clio & Rhea diamond engagement rings are split into two payments; the first payment 50% of total price is due upon confirmation of purchase to begin production and the remaining 50% is due once the ring is complete and ready to be shipped out.

 

Does my engagement ring come with a diamond certificate?

Yes, Clio & Rhea diamond rings will be shipped out with their diamond certificate.

 

Is my engagement ring shipped with insurance?

Yes, Clio & Rhea diamond rings are shipped via UPS; require adult signature (if applicable in your country) and are insured for most of their value and cost.

 

Does my engagement ring purchase come with a box?

Yes, Clio & Rhea diamond rings are shipped with a wooden cherry box.

 

Can I combine discounts?

If the items you are purchasing are already at a discounted price (on sale) automatic discounts and coupon codes are applicable.

Only 1 coupon code or discount can be applied to your order. You can not combine discounts.

 

What materials do you work with?

-TPU (Stria, Legato, & Florens Nylon Necklaces)

-Rubber-like MJF (Catena & Tangens Necklaces)

-Stainless Steel (Steel Earrings, Rings, Pendants, & Bracelets)

-Stainless Steel 316 (Stainless Steel 316 Rings)

-Versatile Plastic (Nylon Earrings & Rings)

-Silver (Rings, Earrings, Necklaces & Bracelets)

-Rosegold Plated (Rings, Earrings, Necklaces & Bracelets)

-18K White Gold, 18K Rose Gold, 18K Yellow Gold, Platinum (Wedding Rings)

-Platinum contains 95%-98% Platinum

-18K contains 75% Pure Gold