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Carbon Collection Available now here!

the LACE Sampling Program Available now here!

LACE Material and Care Guide

Some frequently asked questions for each of our specialty material and finishes.

FAQ - 18K rose gold vermeil

What is 18k rose gold vermeil?

As defined by the Federal Trade Commission, vermeil is a deposit of 100 mils of gold over a sterling silver base. This is different than typical fashion jewelry which is plated over brass or other lower grade metals. All of our plated pieces meets the highest level of vermeil standard as well as an additional layer of electrophoretic coating— maximum protection for anti-tarnish and extended wear.

How do I care for 18k rose gold vermeil?

To prolong the life of your plating, we suggest that your plated jewelry should not be worn while swimming, bathing, exercising or when applying perfumes, lotions or hair products. To clean your plated jewelry, use a soft cloth and gently wipe (do not buff) the surface. You can also use our jewelry cleaner (here) but we would not scrub the surface with the brush. When not wearing your piece, it is best to store in the provided pouch so that it will not get scratched accidentally.

Can I replate my jewelry piece?

As with any plated finish, the surface of your piece will wear at a different rate depending on your lifestyle, but all rings will wear with time. We can replate your piece for a nominal fee. Please see After Sale Service Guide at the bottom of this FAQ page for pricing.

FAQ - 18K white gold

What is 18K white gold?

Our 18K White Gold is Nickel-safe standard, which contains 75% pure gold and 25% of silver and zinc. By limiting the use of nickel, which normally gives gold a whiter look, our natural raw material of 18K White Gold will be slightly yellow. Rhodium plating is widely used for white gold finish. It not only adds the white finish to the gold but also protects and coats a brilliant white, lustrous sheen.

How do I care for 18K white gold?

We recommend regular cleaning of your 18K White Gold pieces with a soft 2 layered, jewelry polishing cloth or our non-toxic jewelry foaming cleaner here. This will ensure that your piece will not be overly tarnished (which will then require professional cleaning.)

Can I replate rhodium on my 18K white gold jewelry piece?

As with any plated finish, the surface of your piece will wear at a different rate depending on your lifestyle. We provide free one-time rhodium plating service for LACE’s 18K white gold jewelry pieces purchased within one year. After one year, we can also replate your piece for a nominal fee. Please see After Sale Service Guide at the bottom of this FAQ page for pricing.

FAQ - silver, gold, and platinum

How do I care for my precious metal pieces?

To prevent oxidation, we suggest that your silver jewelry should not be worn while swimming, bathing, exercising or when applying perfumes, lotions or hair products. 

We recommend regular cleaning of your precious metal pieces with a soft 2 layered, jewelry polishing cloth or our non-toxic jewelry foaming cleaner here. This will ensure that your piece will not be overly tarnished (which will then require professional cleaning).

Can I resize my ring?

All of our precious metal rings can be resized. Please see our After Sale Service Guide at the bottom of this FAQ page for pricing.

FAQ - steel collection

Can you tell me more about the stainless steel/bronze material?

Our stainless steel material is printed using a binder jetting process and later infused with bronze, creating a material that is 60% steel and 40% bronze. Each ring is unique in its color, depending on how much the bronze is infused at the surface, ranging from a silver gray to bronze. It is also typical to see layer lines from the 3D printing process that looks like topography on the surface.

Can you tell me about the stainless steel 316 material?

Unlike our stainless steel/bronze material, this material is a single alloy, 100% Stainless steel 316L that is printed using ExOne’s “Triple Advanced Compaction Technology.” This printing technology is currently only suited for certain geometries, therefore it is only available for a few ring designs. This material is highly corrosion resistant and a good material for rings that are worn regularly.

Can you tell me more about the grey steel material?

The grey steel material share the same 3D printing process using 60% stainless steel and 40% bronze for the base piece. It then goes through a patina process to "blacken" the ring.

How do these finishes wear?

For the grey steel pieces, the patina is a thin layer on the surface of the ring so it will wear over time due to regular use. This does not degrade the integrity of the ring. However, for rings that you wear regularly, we would suggest selecting stainless steel/bronze or stainless steel 316 finish for a consistent surface quality that will not wear down.

How do I care for my steel pieces?

This steel material may oxidize over time if exposed to prolonged humidity, sweat, liquid or hand lotion. We suggest that you wipe down your steel pieces after each wear with soft cloth to keep them dry. As a precautionary measure, we have applied a light acrylic coating to prevent oxidation. You may want to maintain your pieces with this spray (here) periodically to prevent tarnishing.

I am noticing some green on the interior of my ring after long day of wear. Is that normal?

The "green" most frequently occurs when your jewelry is exposed to moisture, makeup or the natural oils on your skin over a period of time. For light tarnish, you can clean it with rubbing alcohol. If this is consistently happening, you may want to treat the interior of your pieces with Jewelry Shield or clear polish to create a separation layer between your skin and the jewelry.

FAQ - diamond pieces

Do you source lab grown or natural diamonds?

The pricing on the website is for lab grown diamonds. If you would like pricing for natural, conflict free diamonds, please email us with the request here.

Are lab grown diamonds real diamonds?

Yes, the only difference between a lab-grown from a natural diamond is its origin. A lab-grown diamond is “grown” inside a lab using cutting-edge technology that replicates the natural diamond growing process. The result is a man-made diamond that is chemically, physically, and optically the same as those grown beneath the Earth’s surface. We typically provide pricing for lab grown diamonds unless otherwise requested.

Do you provide diamond certificate?

All diamond rings come with a cherry wood box, diamond certificate (IGI or GIA), and jewelry cleaner.

What is your warranty?

LACE guarantees your engagement ring and wedding band to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at any time for an inspection where we will repair or replace your ring as deemed appropriate. 

This warranty does not apply to the replacement of any stones. Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or damage due to improper use, cleaning or storage. Any third-party or outside jeweler altering your jewelry will void your warranty with us!

If you have any issues with your LACE jewelry, please contact us here.

FAQ - TPU and plastics

What is TPU?

TPU (thermoplastic polyurethane) is an industry-standard flexible, rubber-like material that is made from Selective Laser Sintering technology. The material itself is safe and free from toxic properties, therefore typically used in medical applications. Our TPU necklaces are lightweight and comfortable to wear.

Can you tell me more about your nylon earrings?

Our Gemino and Orbis earrings are produced in nylon 12, a smooth, hard plastic that can be printed with high level of detail. It is extremely lightweight which makes it the perfect material for earrings.

How do I care for my TPU necklace?

Your TPU necklace can be washed with soap and water to remove light make up and dirt. If your necklace fade over time due to regular wear, you can refresh your necklace by recoloring it. Please check After Sale Service for pricing.

FAQ - Carbon Fiber

How is your carbon fiber collection made?

The collection is produced by combining layers of carbon fiber fabrics with PEEK, a high-performance thermoplastic matrix material. This new composite material is lightweight, strong and biocompatible.

Tell me more about PEEK?

PEEK (polyetheretherketone) is a semicrystalline, high-temperature (up to 500° F) engineering thermoplastic often used in medical applications such as bone and cartilage replacement. This material is tough, strong, and rigid and is biocompatible. PEEK can also withstand boiling water and superheated steam.

Can my carbon fiber piece break?

While all the pieces in our Carbon Collection are made from hundreds of layers of carbon fiber, it can still break with excessive force. It is far more durable than our standard nylon pieces.

After Sale Services

Need a repair? Resizing? See our available services below

Service list (expand for full listing)

Polishing and cleaning

This service is for the re-polishing and cleaning of your item by a professional jeweler. This will restore the finish and remove most scratches, depending on its severity. This service is only available for silver, solid gold and platinum.

$80 (silver ring), $150 (silver bracelet and solid gold ring)

Retightening and cleaning

This service is for the retightening of your diamond pave setting, and cleaning of your ring (not polishing to remove scratches).

$100 per ring

Resizing

This service is only for silver, solid gold, and platinum pieces. For steel and rose gold vermeil piece, you can only exchange your ring for another size.

$50 (silver), $100 (gold and platinum)

Replating

This service is for the replating of your rose gold vermeil piece and 18K white gold piece.

Rose gold vermeil: $50 (ring), $75 (bracelet)

Rhodium plating: $75 (ring)

Repair

Please email us here with images of your damaged piece. We will assess the damage and provide you with an estimate.

Recoloring

This service is for the recoloring of your TPU necklace to restore its finish. (black only)

$100

Engraving

We provide laser engraving of your ring.

$40 (first ring), $30 (second ring)

Shipping

Please note that customer will pay for shipping to our Los Angeles office.

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