LACE CAre GUIDe
It is common for plated metal to oxidize or tarnish over time if exposed to prolonged humidity, sweat, liquid, or hand lotion. Regular cleaning can minimize any discoloration that may occur after wearing. Store in safe environments to help prevent scratching or breaking. All of our plated pieces have been treated with an acrylic coating. We suggest re-coating your piece once every 6 months to 1 year to maintain the finish.
The Steel collection may oxidize over time if exposed to prolonged humidity, sweat, liquid or hand lotion. As a precautionary measure to prevent irritation for sensitive skin types, an acrylic coating has been applied prior to shipping. The black patina on all of our Gray Steel pieces may wear over time through friction. This does not degrade the integrity of the ring.
Discoloration may occur if exposed to direct sunlight for long duration. On all white hard nylon pieces, you may use a fine 220 grit sand paper to lightly sand off dirtiness from normal wear (Do not sand colored pieces). Please note that all dye products may fade over time due to wear and environmental conditions. Do not store the necklaces where it will be exposed to direct sunlight. To refresh the color or your necklace review our After Sales Services below.
After sale services
Should you wish to make any alterations to your LACE by Jenny Wu Jewelry, or require maintenance or repair, please email us. Please note that the customer is responsible for the cost of the repair as well as the shipment.
Cleaning Service* $ 20 USD
Polishing & Re-tightening Services** $ 50 - $100 USD
Re-Sizing Service*** $ 50 USD
Engraving Service (rings only) $ 40 USD first ring
$ 30 USD second ring
Re-plating and Cleaning Service $ 50 USD
Necklace Recoloring Service (nylon only) $ 60 - $80 USD
*Cleaning service includes basic buffing and re coating of acrylic coating (if necessary).
**Polishing services are required when there are minor scratches or dents on precious metal pieces.
***Re-sizing Service is only available for precious metal pieces.
If you experience damage to your purchase due to manufacturing, you may return it to us for inspection. A $30 deposit will be taken before the shipment of your item back to LACE. This fee covers the cost of shipping and evaluation. If we determine your merchandise is damaged due to a manufacturing defect, the deposit will be refunded and your item will be repaired/replaced. If we determine that the damage is not caused by manufacturing defect, then we will notify you and let you know of repair services available at cost.
Not considered manufacturing defects
- The discoloration of precious metals caused by chemicals, make-up, swimming pools and hot tubs, or bathing.
- Wear over time of prongs and precious metals that may require restoration work as a part of normal wear.
- Bent, caught or worn out prong, allowing stone to fall out or be lost due to normal wear or other damage.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
All fine jewelry can be affected by normal wear, activities or trauma. This is particularly true for rings since hands are regularly used and subject to daily pressure. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.
All LACE by Jenny Wu products are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted. All sales are final. However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns.
Free domestic shipping over $100.
Orders may take between 3 - 4 weeks to produce and ship.
It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.
Terms of Service
LACE by Jenny Wu reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Lace by Jenny Wu.
Orders will not go into production without full advance payment by the customer.
Orders placed during holidays or when there is a high volume of orders can take longer than the allotted time window.
As 3D printed material is still in its nascency, archival properties of the product materials have not yet been documented.
LACE by Jenny Wu is not responsible for any damage, discoloration, or change in material properties over time.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
Photography of Sara Van de Kamp and Aly Tipacti by Jennifer Bobe
Photography of Nicole Domecus by Caleb Kuhl
Photography of Chiara & Jacque's Weding by Emily Magers
Photography of LACE by Jenny Wu Collection by Hans Koesters