LACE CAre GUIDe
It is common for plated metal to oxidize or tarnish over time if exposed to prolonged humidity, sweat, liquid, or hand lotion. Regular cleaning can minimize any discoloration that may occur after wearing. Store in safe environments to help prevent scratching or breaking. All of our plated pieces have been treated with an acrylic coating. We suggest re-coating your piece once every 6 months to 1 year to maintain the finish.
The Steel collection may oxidize over time if exposed to prolonged humidity, sweat, liquid or hand lotion. As a precautionary measure to prevent irritation for sensitive skin types, an acrylic coating has been applied prior to shipping. The black patina on all of our Gray Steel pieces may wear over time through friction. This does not degrade the integrity of the ring. Each Stainless Steel/ Bronze item is unique and may have variation in color due to different amounts of steel and bronze.
Discoloration may occur if exposed to direct sunlight for long duration. On all white hard nylon pieces, you may use a fine 220 grit sand paper to lightly sand off dirtiness from normal wear (Do not sand colored pieces). Please note that all dye products may fade over time due to wear and environmental conditions. Do not store the necklaces where it will be exposed to direct sunlight. To refresh the color or your necklace review our After Sales Services below.
After sale services
Should you wish to make any alterations to your LACE by Jenny Wu Jewelry, or require maintenance or repair, please email us firstname.lastname@example.org. Please note that the customer is responsible for the cost of the repair as well as the shipment.
Cleaning Service* $ 20 USD
Polishing & Re-tightening Services** $ 50 - $100 USD
Re-Sizing Service*** $ 50 USD
Engraving Service (rings only) $ 40 USD first ring
$ 30 USD second ring
Re-plating and Cleaning Service $ 50 USD
Necklace Recoloring Service (nylon only) $ 60 - $80 USD
*Cleaning service includes basic buffing and re coating of acrylic coating (if necessary).
**Polishing services are required when there are minor scratches or dents on precious metal pieces.
***Re-sizing Service is only available for precious metal pieces.
If you experience damage to your purchase due to manufacturing, you may return it to us for inspection. A $30 deposit will be taken before the shipment of your item back to LACE. This fee covers the cost of shipping and evaluation. If we determine your merchandise is damaged due to a manufacturing defect, the deposit will be refunded and your item will be repaired/replaced. If we determine that the damage is not caused by manufacturing defect, then we will notify you and let you know of repair services available at cost.
Not considered manufacturing defects
- The discoloration of precious metals caused by chemicals, make-up, swimming pools and hot tubs, or bathing.
- Wear over time of prongs and precious metals that may require restoration work as a part of normal wear.
- Bent, caught or worn out prong, allowing stone to fall out or be lost due to normal wear or other damage.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
All fine jewelry can be affected by normal wear, activities or trauma. This is particularly true for rings since hands are regularly used and subject to daily pressure. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.
Terms and Conditions
All LACE by Jenny Wu products are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted. All sales are final. However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns.
Free domestic shipping over $100.
Orders may take between 3 - 4 weeks to produce and ship.
International packages may be subject to custom fees and charges upon arrival to designated country. LACE is not responsible nor does LACE benefit in any way from these extra charges. Please check your country's international packages and customs policies before purchasing.
It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.
Orders are shipped from Los Angeles, CA.
We accept Visa, MasterCard, and American Express. We do not accept Discover cards, checks or money orders. The LACE store is powered by Shopify and is PCI compliant so you can feel 100% secured about your transaction. To read more about Shopify's payment security. Click on the Shopify link below:
Full payment is due before any order is processed and produced. All custom diamond ring orders are invoiced and divided into two payments: 50% of final cost upon ordering and 50% of final cost prior to shipping of your order.
Terms of Service
LACE by Jenny Wu reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Lace by Jenny Wu.
Orders will not go into production without full advance payment by the customer.
Orders placed during holidays or when there is a high volume of orders can take longer than the allotted time window.
As 3D printed material is still in its nascency, archival properties of the product materials have not yet been documented.
LACE by Jenny Wu is not responsible for any damage, discoloration, or change in material properties over time.
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. We may also periodically use third party tracking services to analyze information about how visitors interact with our site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
.SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS (EU Customers):
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Photography of Sara Van de Kamp and Aly Tipacti by Jennifer Bobe
Photography of Nicole Domecus by Caleb Kuhl
Photography of Chiara & Jacque's Wedding by Emily Magers
Photography of LACE by Jenny Wu Collection by Hans Koesters