LACE CARE GUIDE
It is common for plated metal to oxidize or tarnish over time if exposed to prolonged humidity, sweat, liquid, or hand lotion. Regular cleaning can minimize any discoloration that may occur after wearing. Store in safe environments to help prevent scratching or breaking. All of our plated pieces have been treated with an acrylic coating. We suggest re-coating your piece once every 6 months to 1 year to maintain the finish.
The Steel collection may oxidize over time if exposed to prolonged humidity, sweat, liquid or hand lotion. As a precautionary measure to prevent irritation for sensitive skin types, an acrylic coating has been applied prior to shipping. The black patina on all of our Gray Steel pieces may wear over time through friction. This does not degrade the integrity of the ring. Each Stainless Steel/ Bronze item is unique and may have variation in color due to different amounts of steel and bronze.
Discoloration may occur if exposed to direct sunlight for long duration. On all white hard nylon pieces, you may use a fine 220 grit sand paper to lightly sand off dirtiness from normal wear (Do not sand colored pieces). Please note that all dye products may fade over time due to wear and environmental conditions. Do not store the necklaces where it will be exposed to direct sunlight. To refresh the color or your necklace review our After Sales Services below.
After sale services
Should you wish to make any alterations to your LACE by Jenny Wu Jewelry, or require maintenance or repair, please email us email@example.com. Please note that the customer is responsible for the cost of the repair as well as the shipment.
Cleaning Service* $ 20 USD
Polishing & Re-tightening Services** $ 50 - $100 USD
Re-Sizing Service*** $ 50 USD
Engraving Service**** (rings only) $ 40 USD first ring
$ 30 USD second ring
Re-plating and Cleaning Service $ 50 USD
Necklace Recoloring Service (nylon only) $ 60 - $80 USD
*Cleaning service includes basic buffing and re coating of acrylic coating (if necessary).
**Polishing services are required when there are minor scratches or dents on precious metal pieces.
***Re-sizing Service is only available for precious metal pieces.
****Engraving Service is only available on rings made of Precious Metal (Silver) or Premium Materials (Platinum, 18K White Gold, 18K Yellow Gold, 18K Rose Gold).
Photography of Sara Van de Kamp and Aly Tipacti by Jennifer Bobe
Photography of Nicole Domecus by Caleb Kuhl
Photography of Chiara & Jacque's Wedding by Emily Magers
Photography of LACE by Jenny Wu Collection by Hans Koesters