-All LACE by Jenny Wu products are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted. All sales are final. However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns. Email us at info@oylerwu.com please reach out to us within 7 days of your item being delivered to you. When contacting us via email please be sure to include images and or describe in detail any manufacturing defects.
-Check our Care & After Sale Services here for more information on material properties.
-If the items in question have been worn or used multiple times you may only be subject to a partial refund or discount on future replacement items.
-Shipping costs for any items being returned or exchanged (that have been approved to be returned or exchanged by LACE by Jenny Wu) will be paid by the customer.
-Any orders made on Premium Material items, Custom Made items, or items included in the Wedding Collection can not be cancelled once production on said items has begun. These pieces can not be returned or exchanged. Items that have been modified, engraved, or resized can not be returned or exchanged. Gifts Cards, Lineworks Bandanas, Rolo Necklace Chains can not be returned or exchanged after being worn or used.