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International Shipping | Return Policy
INTERNATIONAL shipping guide
International Shipping
LACE ships internationally via UPS, DHL, & USPS (Canadian customers).
International orders typically take 5-10 business days. Orders may take longer to arrive depending on time required to clear customs.
DHL Worldwide Express: 1-6 bus. days.
UPS Worldwide Saver: 1-3 bus. days.
UPS Worldwide Expedited: 3-4 bus. days.
ATTN: Custom fees and duty charges may be applied to any international order.
To see a "duty & tax" estimate please proceed to Shipping Method view "USPS Priority Express Int'l". The amount shown is only an estimate, regardless of shipping method duty & tax will likely be charged upon shipment arrival to designated country.
The recipient of the order is accountable for any extra charges. LACE by Jenny Wu is not responsible for these fees and does not benefit at all from additional charges. Custom policies & fees vary from country to country. For additional information regarding duty fees please contact your country's local customs office.
return policy
Return Policy
All LACE by Jenny Wu products are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted. All sales are final. However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns.
Shipping Policy
Orders may take between 3 - 4 weeks to produce and ship.
International packages may be subject to custom fees and charges upon arrival to designated country. LACE is not responsible nor does LACE benefit in any way from these extra charges. Please check your country's international packages and customs policies before purchasing.
It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.
**LACE by Jenny Wu is not responsible for any lost, damaged or not delivered packages. During Holidays and times of "high traffic" shipments & package deliveries may be delayed.
Payment Policy
We accept Visa, MasterCard, and American Express. We do not accept Discover cards, checks or money orders. The LACE store is powered by Shopify and is PCI compliant so you can feel 100% secured about your transaction. To read more about Shopify's payment security. Click on the Shopify link below:
warranty
If you experience damage to your purchase due to manufacturing, you may return it to us for inspection. A $30 deposit will be taken before the shipment of your item back to LACE. This fee covers the cost of shipping and evaluation. If we determine your merchandise is damaged due to a manufacturing defect, the deposit will be refunded and your item will be repaired/replaced. If we determine that the damage is not caused by manufacturing defect, then we will notify you and let you know of repair services available at cost.
Not considered manufacturing defects
- The discoloration of precious metals caused by chemicals, make-up, swimming pools and hot tubs, or bathing.
- Wear over time of prongs and precious metals that may require restoration work as a part of normal wear.
- Bent, caught or worn out prong, allowing stone to fall out or be lost due to normal wear or other damage.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
All fine jewelry can be affected by normal wear, activities or trauma. This is particularly true for rings since hands are regularly used and subject to daily pressure. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.